Elements and Performance Criteria
- Plan and coordinate the timetable for fishing charter operations
- Manage charter activities on board the vessel
- Customers are personally greeted and provided with key information about the charter.
- Crew jobs relating to charter activities are allocated and monitored.
- Charter trip is conducted to schedule and includes all features as advertised or agreed with customers.
- Group cohesion is facilitated through leadership, group interaction and participation.
- Awareness of diversity amongst crew and customers is taken into consideration in management style and special needs are met.
- Organise onboard accommodation and catering
- Accommodation is provided according to customer booking arrangements and prepared for passengers.
- Catering is planned and organised according to scope of charter operations.
- Food is prepared hygienically, and food quality and storage monitored.
- Customer feedback is noted and alterations made to accommodation and catering arrangements, where required.
- Respond to unexpected events
- Situation is assessed and appropriate action taken and/or assistance rendered.
- Contingency plans are put into effect where required.
- Health safety and emergency procedures are implemented in the case of an accident.
- Unavoidable changes or delays to the charter schedule are promptly notified and explained to customers.